WellVia’s making an exciting brand transition to Recuro! The existing app will be retired in November, and all current users will be required to download and sign into the Recuro Care app to continue receiving services.
WellVia is Becoming Recuro
What You Need To Know
- There will be no changes to your available services and benefits
- Your login, profile, and medical records will remain the same
- The Recuro Care app is the same app you know and love, just with a new ‘look and feel’
- It’s quick and easy to begin using the new app
November 1, 2022
You’ll notice a new screen when you open the WellVia app, describing the brand transition and providing you a link to download the new app (screenshot shown here). For the first couple weeks you’ll be able to dismiss this screen and continue in the WellVia app as usual.
November 15, 2022
On this date, you’ll no longer be able to dismiss the new screen describing the brand transition to Recuro. You’ll need to click the “Download the Recuro Care app” button to login with your existing username and password and continue receiving services.
Note: in addition to the new mobile app, you’ll see a notice on the prior website (member.wellviasolutions.com) directing you to the new website (member.recurohealth.com). You’ll also notice that when you speak with doctors and Member Services agents, they’ll begin referring to Recuro instead of WellVia.
Follow the steps outlined below to learn how to get started.
On your mobile device, go to the app store (iOS or Android) and search for “Recuro Care”. Please reference the screenshot below.
Download the app. When ready, open the app and enter the email address associated with your existing WellVia account.
Click “Go to Login,” and then enter your password to sign in. You can always click to reset your password if you can’t remember.
Confirm your existing account information. That’s it, you’re all set to start using the new Recuro Care app and your services!