Lessons Learned, Opportunities Ahead, and What the Market Needs

In a market where many care delivery services are faltering, the industry is searching for alternative care partners that can offer dependable virtual care services. Success in today’s virtual care market is not just measured in the quality of care provided, but also in security, reliability, and financial stability. As partners and clients contemplate the future of virtual health, several key components have surfaced as critical measurements when evaluating virtual health providers and effective virtual solutions.

Recuro stands apart for its unwavering commitment to high-quality care and experience for its patients. Below we have identified the top 5 key considerations that make the difference when choosing a digital health provider in 2024:

1.) Robust Care Services

In today’s healthcare landscape, the demand for virtual care companies offering comprehensive and integrated care services is at an all-time high, driven by the demand for efficient and accessible healthcare solutions. With a notable surge in virtual care utilization, there’s a pressing need for telehealth platforms to provide a wide range of services, spanning urgent care to behavioral health, catering to both employers and patients seeking holistic healthcare delivery. A good virtual care company must expand its offerings beyond basic urgent care consultations, encompassing primary care, specialty care, behavioral health services, lab testing, prescription management, and integrated benefits, ensuring patients have access to holistic proactive care that prioritizes prevention. Seamless integration with existing healthcare systems, including electronic health records (EHR) platforms and patient portals, is essential for ensuring care continuity and efficient information exchange among providers, requiring virtual care companies to demonstrate interoperability and compatibility with established infrastructures. Moreover, offering robust and configurable services, access to labs, and white-labeled solutions further solidifies a virtual care company’s ability to differentiate itself from the competitors.

2.) Service and Access

In the virtual care sector, meeting patient expectations for timely and high-quality care is crucial. As telemedicine continue to grow in demand, there’s a clear emphasis on responsive and efficient healthcare delivery models. Patients prioritize platforms offering seamless access to healthcare professionals with minimal wait times and exceptional service quality. Evaluating patient satisfaction and clinical outcomes serves as a key indicator of the effectiveness of virtual care services, with metrics such as satisfaction scores, appointment wait times, issue resolution, and follow-up care practices providing insight into service quality. Positive patient feedback and improved health outcomes indicate the ability of virtual care companies to deliver satisfactory and impactful care services.

3.) Network Quality

A virtual care company’s network of healthcare providers should consist of qualified and credentialed professionals, including board-certified physicians, licensed nurse practitioners, and mental health specialists. Verify that providers undergo thorough credentialing processes, including background checks, licensure verification, and adherence to clinical practice guidelines, to ensure the delivery of high-quality care. Look for virtual care companies that are in compliance with reputable organizations such as the National Committee for Quality Assurance (NCQA) or the Accreditation Association for Ambulatory Health Care (AAAHC). These certifications signify adherence to rigorous standards of quality and safety in healthcare delivery.

4.) Security and Compliance

As digital health provider, it’s imperative to secure patient data and ensure compliance with regulatory oversight. Industry reports indicate mounting concerns over data breaches and cyber threats in healthcare, emphasizing the need for virtual care providers to prioritize security and regulatory adherence. Patients rely on virtual care platforms to safeguard sensitive medical information, necessitating the implementation of stringent security protocols to mitigate risks and meet regulatory standards, notably those set by HIPAA. When vetting which virtual care company is most equip – look for providers with a HITRUST certification. A HITRUST certification, established by the Health Information Trust Alliance in 2007, serves as a hallmark of adherence to industry standards for data management and compliance. This certification, endorsed by the HITRUST Alliance, enables vendors and covered entities to demonstrate compliance with HIPAA regulations through a standardized framework, reassuring stakeholders of robust security measures and regulatory compliance across virtual care platforms.

5.) Stability and Growth

Stability and growth are essential benchmarks indicating a virtual care provider’s resilience and adaptability. With the virtual care sector experiencing rapid expansion fueled by heightened consumer demand for remote healthcare services, companies must exhibit stability and sustainable growth to remain competitive and address the evolving needs of patients and providers. Longevity in the market and a favorable reputation among patients, providers, and industry stakeholders are crucial indicators of stability. It’s imperative to seek out companies with established track records of success, positive reviews, and recognition from reputable sources such as industry awards, media coverage, and customer testimonials. Additionally, scalability of platforms and innovative solutions capable of adapting to evolving market trends, regulatory changes, and technological advancements are key. Companies that prioritize research and development, invest in product enhancements, and integrate cutting-edge technology demonstrate a commitment to innovation and long-term viability, ensuring stability and fostering growth in the digital health landscape.

About Recuro Health

Recuro is an award-winning integrated digital health solutions company that takes a uniquely personalized and proactive approach to virtual care. Recognized by Newsweek Magazine as among the World’s Best Digital Health Companies of 2024, Recuro is unlike other traditional virtual care solutions today. Recuro has developed a virtual-first care delivery platform that enables customized care in order to meet patients’ needs – prioritizing access, convenience, and quality. Through our HITRUST certified platform, Recuro provides a holistic suite of virtual care services and supplemental benefits that consumers can choose from to design customizable digital health solutions. Recuro’s core virtual care offerings include primary care, behavioral health, and urgent care, with supplemental benefits spanning pharmacy, care management, advocacy, and physician locator, all available on a unified platform with NCQA licensed physicians to ensure quality care. Recuro is committed to providing the tools to help patients proactively manage their health and maintain well-being on an ongoing basis. For more information, visit www.recurohealth.com.