Digital Medical Home™

Welcome! Let’s Get Started.

Recuro Health is pleased to provide you access to your Digital Medical Home™, a national network of Board Certified, State Licensed doctors offering medicals consultations 24 hours a day, 7 days a week. Get started with your new healthcare services and benefits! Please read the activation instructions below and keep all information for your records.

How To Activate
Download the Recuro App

If you are a new Recuro member, please scan the QR Code to download the app – make sure you have your activation code ready!

Package

To get started, all you need to do is follow the activation instructions per product.

Virtual Primary Care

Access your primary care provider

Virtual Behavioral Health

Therapy and counseling

Virtual Urgent Care

24/7 access to board-certified doctors

Advocacy

Health system navigation

Chronic Care

Device-Agnostic care management

Companion Care

One-stop shop for all benefits

Caregiver Support

Assistance for those caring for loved ones

COVID Platform

Test & monitor for COVID

Unlimited Counseling

Support for everyday challenges

Virtual Primary Care

Description:

Use this Virtual Primary Care to visit with a doctor any time by mobile app, video, or phone, whether you’re on the go or in your own home! $0 Copay with unlimited access to a national network of licensed doctors via phone or video chat. Your program will be eligible for activation on: $effective_short

What’s included?

  • Dedicated primary care physician
  • Comprehensive risk assessment enabling targeted care interventions
  • At-home screening tests
  • Actionable genetic testing, including hereditary disease risk and pharmacogenomics (PGx)
How to Activate:

To get started follow the instructions below:

01.

Visit: www.247DoctorNow.com, or call: 1.888.241.4302
or download the app: Apple or Android

02.

Create your login credentials by entering your email, name, and date of birth, then creating your username and password.

03.

Complete a health survey to begin your new medical record.

04.

Now you’re ready to schedule an appointment anytime for a virtual doctor’s visit.

*Registering your account is not required to use this service; call 1.888.241.4302 anytime for 24/7 access.

**Disclaimer: These Services are for non-emergency conditions only. Virtual Primary Care does not replace the primary care doctor; services are not considered insurance or a Qualified Health Plan under the Patient Protection and Affordable Care Act. Telehealth doctors do not prescribe DEA controlled substances (schedule I-IV) and do not guarantee that a prescription will be written. Available nationwide where allowable by law. For updated full disclosures, please contact your Program Administrator.

Virtual Behavioral Health

Description:

Comprehensive behavioral health care from therapy and counseling to psychiatry and medication management. Recuro’s Virtual Behavioral Health solution gives members virtual access to connect with a Psychiatrist or Licensed Counselor through secure and private online video and phone sessions, whenever and wherever they need it in all 50 states. Your program will be eligible for activation on: $effective_short

What’s included?

  • Psychiatry and medication management
  • Therapy and counseling
  • Depression and anxiety screeners to deliver rapid treatment to those who need it most
How to Activate:

To get started follow the instructions below:

01.

Visit: www.247DoctorNow.com, or call: 1.888.241.4302
or download the app: Apple or Android

02.

Create your login credentials by entering your email, name, and date of birth, then creating your username and password.

03.

Complete a health survey to begin your new medical record.

04.

Now you’re ready to schedule an appointment anytime for a virtual doctor’s visit.

Virtual Urgent Care

Description:

Visit with a doctor via web, phone, or mobile app, the choice is yours! All doctors are USA based, Board Certified and State Licensed with an average of 15 years of in-office experience. Whether you need a simple answer to a question or a prescription, you’ll be on your way to feeling better fast. Your program will be eligible for activation on: $effective_short

What’s included?

  • 24/7 access to board-certified doctors for common medical concerns
  • Live video, phone, and instant messaging options to meet each patient’s need
  • Prescriptions are automatically delivered to the patient’s preferred pharmacy
How to Activate:

To get started follow the instructions below:

01.

Visit: www.247DoctorNow.com, or call: 1.888.241.4302
or download the app: Apple or Android

02.

Create your login credentials by entering your email, name, and date of birth, then creating your username and password.

03.

Complete a health survey to begin your new medical record.

04.

Now you’re ready to schedule an appointment anytime for a virtual doctor’s visit.

Advocacy

Description:

Support for every type of medical condition. Our experts can coordinate services related to all aspects of your care, including finding in-network doctors and specialists and making appointments. Advocacy assists with transferring medical records, lab results, and X-rays, reviewing medical bills to find errors or duplicate charges, and can resolve complicated claims and billing issues. Your program will be eligible for activation on: $effective_short

What’s included?

  • Health Advocates resolve complex clinical and admin issues
  • Save time, money, and worry
  • Treatment guidance, care options clarity, and billing issue resolution
How to Activate:

To get started follow the instructions below:

01.

Visit this webpage to get started.

02.

Enter “Competitive Health – Advocacy, MBS” in the search bar.

03.

Click “Register Now” and complete the following steps.

04.

Now you’re ready to start utilizing Advocacy to coordinate your care.

Chronic Care

Description:

Your employer has offered the BlueStar app as part of your daily diabetes care at no additional cost to you. BlueStar can provide coaching that’s best suited to your treatment plan with syncing capabilities with your devices, such as glucose meters and fitness trackers. BlueStar compiles all of your data & gives individualized feedback in real-time. Your program will be eligible for activation on: $effective_short

What’s included?

  • Medical device integrations and symptom tracking
  • AI-based algorithms learn patient preferences, needs and patterns to deliver the right advice at the right time
  • An integrated messaging tool ensures each patient’s dedicated care team can provide ongoing guidance
How to Activate:

To get started follow the instructions below:

01.

Download the “BlueStar” mobile app from the Apple or Google Play app store.

02.

Enter the access code: HEALTHNOW

03.

Complete the registration process.

04.

Now you’re ready to begin using the BlueStar app to manage your diabetes.

Companion Care

Description:

We connect qualified and highly vetted college students (Companions) with seniors and adults who are elderly, disabled, or in need of assistance. Companions provide transportation, childcare, guidance, caregiver respite, companionship, and help with household chores. Programs improve overall employee work/life balance and productivity by reducing the time employees would have needed to take off to care for loved ones during office hours. All companion caregivers undergo robust background checks and training. Your program will be eligible for activation on: $effective_short

What’s included?

  • Help with common needs such as yard work, meal prep and groceries, transportation, and technology
  • Companionship to address loneliness and ensure needs are met
  • Support of family caregivers who manage the medical, social, and day-to-day needs of their loved ones
  • Nurses and social workers to address needs and answer key questions
How to Activate:

To get started follow the instructions below:

01.

Call: 1.888.559.0259 to speak with a respresentative that can help activate your plan.

02.

Now you’re ready to get started with a companion to assist your loved ones.

Caregiver Support

Description:

Caregiver Support is an online family caregiving service that connects caregivers with expert care advisors dedicated to helping them care for their loved ones. Advisors are available 24/7 via mobile and video app to provide timely support to in-home care problems. Reduce unexpected time off and expenses with Caregiver Support, which reduces family members’ need for hospitalizations and frequent doctor visits. Your program will be eligible for activation on: $effective_short.

What’s included?

  • Help with common needs such as yard work, meal prep and groceries, transportation, and technology
  • Companionship to address loneliness and ensure needs are met
  • Support of family caregivers who manage the medical, social, and day-to-day needs of their loved ones
  • Nurses and social workers to address needs and answer key questions
How to Activate:

To get started follow the instructions below:

01.

Visit this webpage to get started, or download the app on Apple or the Google Play store.

02.

Now you’re ready to get started with an advisor to alleviate your caregiving stress.

COVID Platform

Description:

Employees have the option of an in-app experience or on-site testing with a quick set-up, a digitally signed employee HIPAA consent form, and a place to view employee testing history, all with a proprietary validation and proctoring process. Your program will be eligible for activation on: $effective_short

What’s included?

  • Mobile and web-based COVID testing platform
  • Virtual test proctoring
  • Reporting dashboard integrating employee tests from any location
How to Activate:

To get started follow the instructions below:

01.

Pick-up your COVID-19 test kits from the designated worksite location specified by your employer (test brands will vary).

02.

Download the Recuro Health app on Apple or Google Play store.

03.

To sign up, open the app and enter your information (e.g., name, date of birth) and the company activation code emailed to you by your employer.

04.

Once in the main app dashboard, click on the “COVID-19 Testing” tile to begin a test

05.

Select the specific test brand you’ll be using. Review and complete testing consent. As needed, review the instructional video specific to your test brand. Do not start your test at this point – please wait until you are in the live session with a testing proctor.

06.

Once you have clicked “I am ready to test,” you will see a waiting room screen indicating the time until your test will begin. Once your proctor is ready you will see a button to begin your test.

07.

Once the session has started, the proctor will verify your name, date of birth, photo ID and COVID test brand. They will then observe as you collect your test sample and wait for the result to be available. Note that your test kit must be in the screen the entire time.

08.

Once your test is ready you will verbally inform the proctor of your result and then click the “Capture” button to take 3-5 images of your test result. Once your test results have been recorded you will be able to click “Done” to exit the testing session.

09.

Once a test result has been processed you will be able to view it and any historical results by clicking on the “COVID-19 Testing” tile and then selecting “View Test History.”

Unlimited Counseling

Description:

Unlimited Counseling is a confidential resource that helps you deal with life’s challenges, problems and situations that are difficult to resolve. Whether you’re a new parent, caregiver, selling your home, struggline with mental wellness issues or looking for legal advice, Unlimited Counseling has an expert on staff to assist. You can rely on strict confidentiality standards to protect your information and records of using this service from individuals and companies including your employer. Your program will be eligible for activation on: $effective_short

What’s included?

  • Support on topics such as caregiving, selling a home, legal advice and more
  • Expert financial planning and consultation services
  • Free over the phone or face-to-face legal consultations
  • Consultations and referrals for everyday issues such as dependent care, auto repair, pet care, and more
How to Activate:

To get started follow the instructions below:

01.

Visit: www.supportlinc.com and
Use the Username: ‘wellnessplanplus’

or

Text: ‘Support’ to 51230

or
02.

Now you’re ready to start using a comprehensive set of tools to assist you in every aspect of your life, all in a secure, confidential and easy-to-use format.